BPM in Financial Services: Regulation and Compliance

The financial services industry is currently facing unprecedented operational, regulatory and economic pressures. Rigorous legal controls and recent aggressive efforts by regulators demand that operational and process excellence teams act swiftly in order to minimise operational risk and improve process governance. How can Business Process Management (BPM) help?

In this PEX Network video interview, Brent Harder, Managing Director of Operational Excellence at Credit Suisse, discusses how major regulatory changes for financial services are impacting the bank's operational excellence programme and the role that BPM and technology plays in supporting regulatory compliance.