BPM Convergence? Tips and Trends

Interview with Sandy Kemsley, independent analyst and systems architect

What impact is social media having on business operations? In this PEX Network video interview, Sandy Kemsley, independent BPM analyst and systems architect, discusses why she believes that "social BPM" is going to fundamentally change the way that companies do business. She also discuses some of the mistakes companies often make when getting started with BPM, recommends how to avoid the pitfalls, and discusses what she sees as key trends in the year ahead including the convergence of tools/methodologies, adaptive case management, and more intelligent processes.

Read the transcript of this interview here.