APQC Debuts Business Management Tool MosaiQ

(HOUSTON, TEXAS – April  2016) – APQC, the benchmarking and best practices authority, has launched its cloud-based business process tool, MosaiQ™. Designed to simplify business process management for organizations of all sizes, MosaiQ enables users to measure, manage, and learn about their organization’s business processes and to quickly create, and even export, custom frameworks that scale and mature as their business evolves.

APQC will be on hand at OPEX & Process Transformation Week in London, from April 25-27, exhibiting and presenting demos at booth 19. 

“The MosaiQ solution offers a streamlined and highly customized way to access all of APQC’s frameworks, metrics, and research,” said John Tesmer, director of Open Standards Benchmarking for APQC. “The tool is included as a membership benefit for all APQC members.”

With MosaiQ users can upload and access to their own custom content, benchmarks, metrics, and best practices as well as tap into APQC’s robust Knowledge Base and its links to more than 10,000 documents on best practices and other content as well as to its Open Standards Benchmarking® database. The tool is preloaded with APQC’s cross-industry Process Classification Framework® and 18 industry-specific versions.

“With content management features, such as the ability to securely upload process models, policies, diagrams, and other process content directly to MosaiQ, the tool will be a boon to organizations seeking to improve their process management capabilities. The solution will become the standard repository for organizations to collaborate, modify, and improve their business processes,” Tesmer continued.

Organizations can quickly drag and drop process elements to create custom frameworks, and users can model their organizational structure and map it to their process framework to better understand performance. The MosaiQ tool helps organizations:

  • Measure performance and benchmark against the world’s largest database of performance metrics.
  • Manage critical process-related content.
  • Learn from APQC’s best-practice research and Knowledge Base content.
  • Create a common language for business processes that enables companies to quickly and easily measure, manage, and learn about their business processes.
  • Quickly solve business problems.
  • Certify that their own organization is in sync with quality management programs such as ISO and Baldrige.

 APQC will offer limited access for nonmembers in late summer for a fee of $50 per month per user. The tool will feature APQC’s public frameworks and research along with the ability to upload user content. Access to APQC benchmarks and metrics will be available on an a la carte basis.


Executives from more than 20 global organizations serve on the MosaiQ Advisory Council, having participated in beta testing and provided insight and strategic direction on the tool’s development. Organizations represented include:



DesJardins Financial Group

Project Consulting Group

Alberta Health Services

Hospira, Inc.

Rockwell Collins


Johnson & Johnson

State IT Agency

Astra Zeneca

Logintrans Sp. Z o.o

TD Williamson SA


Lowe’s Companies, Inc.

Unicomer Group

Capricorn Investments

Microsoft Corporation

Wipro Technologies Limited

Chevron Corporation




“MosaiQ encompasses more than a platform that responds to process management and alignment to APQC’s seven process management tenets. It represents a flexible application that can be customized to business functions of any organization and in addition,  integrate  process, knowledge, and quality management that leads to performance excellence. The systematic approach in the design enables information to grow, flow, and create value,” said Daniela Robu, director, knowledge management infrastructure, Alberta Health Services.

“What interested me about MosaiQ was its ability to do the work we needed in a cloud-based environment, where we could pull in a framework or pieces of multiple frameworks as a starting point, click and drop elements effortlessly where we wanted them to make a framework unique to our needs—all using a much more intuitive interface,” said Claire Wybrow, enterprise business architect at Allegient.


APQC helps organizations work smarter, faster, and with greater confidence. It is the world’s foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management. A member-based nonprofit, APQC partners with more than 500 organizations worldwide in all industries. With 40 years of experience, APQC remains the world’s leader in transforming organizations. Visit www.apqc.org, call +1.713.681.4020, or follow @APQC and learn how to Make Best Practices Your Practices®.