Using BPM for Transformation Efforts - Interview with Derek Miers, Forrester Research

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How do you get to the next level of productivity improvement? By not starting off with what you've got, says Derek Miers, BPM industry Analyst at Forrester Research. Businesses need to think about what they should be delivering to their customers, says Miers, and not about how to tweak existing infrastructure and processes. In this Process Perspectives podcast, based on a video interview filmed on location at PEX Network's PEX Week Europe event earlier this year, Miers talks about something...
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