To profit or not for profit, the process is all the same

A lot has been made of the difference between private and not for profit organizations. But from a process improvement perspective, are they really that different? Erika Westbay, Program Director of BPM at the Nature Conservancy, a non profit environmental organization, doesn't think so. In this Profit through Process podcast, Westbay describes the how the BPM program at the Nature Conservancy has evolved, key challenges, and gives insight into what it takes to have a successful BPM program.
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