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Risk comes with the territory when you’re deploying a new technology or rolling out a different way of doing things. The risk that it will fail, the risk that users will reject it, the risk that it runs over budget and will reflect poorly on you. And that risk is perhaps heightened if you work in an industry like financial services that is so closely scrutinized by regulators and the public alike.
But the guest in this Process Perspectives podcast thinks that there’s a way to minimize those risks by encouraging experimentation and getting users to really own the process. In this programme, Martin Scovell, CEO of MatsSoft Ltd., explains why he thinks encouraging a culture of experimentation can take some of the risk out of doing things differently. He also discusses his company's unconventional start in Business Process Management and cites examples of how his company has been helping UK banks deliver better service to their customers.