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When companies are first getting started with BPM they often start small - in a focused business area or on a particular process - before expanding in scope. But what kind of challenges can you expect as you move from small scale implementation to a large scale BPM Programme? Interview with Emlyn van der Wal, Head of International Process Design at European banking group ABN AMRO.
In this podcast, van der Wal describes the key challenges companies often encounter when moving from simple improvement projects and explains why you’d want to start tackling more complex problems.