Social Media and BPM: Two Point "Doh!"

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Facebook and Twitter may be reshaping the ways that we communicate with our friends and family outside of work. But apart from our marketing departments, are they really appropriate in the workplace? Clay Richardon, a senior analyst serving Business Process professionals with Forrester Research, certainly thinks it is. He's done a lot of work on what he terms "social BPM" - basically ways of incorporating the principles of social networking into traditional business process management. (We q...
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