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Facebook and Twitter may be reshaping the ways that we communicate with our friends and family outside of work. But apart from our marketing departments, are they really appropriate in the workplace?
Clay Richardon, a senior analyst serving Business Process professionals with Forrester Research, certainly thinks it is. He's done a lot of work on what he terms "social BPM" - basically ways of incorporating the principles of social networking into traditional business process management. (We quoted one of his blog postings in a recent article: Is Social BPM an oxymoron?).
In this Profit through Process Podcast, Richardson joins us to discuss the ways that social media can be used in BPM and throws the gaunlet down to come up with a better way of dealing with exploding e-mail in-boxes.