process_perspective

SingTel: Best Start Up Lean Six Sigma Program Award Winner

Hosted By: Diana Davis
03/14/2011
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About this Podcast...

A fast moving industry, a business growing by acquisition and expanding its service offering, and processes that were straining under the pressure? Sound familiar? Those are the challenges that faced Singapore Telecommunications Ltd, Asia's answer to America's AT&T, when they decided to launch "Where Eagles Dare" start up Lean Six Sigma program that won Process Excellence Network's Best Start Up program earlier this year.

Yew Ker Ling, Vice President, Center of Operational Excellence at SingTel discusses Singtel's program and the imperatives for the company to adopt Lean Six Sigma, explains the company's approach and why the Eagle was an apt metaphor for the transition the company had to go through.

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