Beyond bots

Is a bot always the best solution to a problem? When does a Centre of Excellence become a Lean Mangement Competence Center? How do you see a problem from a helpful point of view (which might not be your own)? 

Sebastian Zeiss is VP Lean Mangement Competence Center at Deutsche Telekom. Podcast host Seth Adler caught up with Sebastian to talk about facing challenges and learning together.  

'Our business units really see us rather as consultants than as people that really tell them what to do, and that really opens doors, because if you come to them like I'm center of excellence and I'm going to automate your processes, then everyone's probably going to be negative.'