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Matt Aguilar, Business Process Improvement Lead at Southern California Edison, joins Jon Wetzel of Lean for Everyone, to discuss Process Improvement implementation in the utilities sector. First he outlines how Process Improvement fits into the structure and culture of Southern California Edison. He then explains how utilities generally respond to process complexity, the key ways in which this can be improved and offers his improvement tips for utilities providers, based on his experience and observations of the industry. Matt will be hosting a roundtable at the BPE Telecoms and Utilities Conference 2011 about maintaining cultural commitment to ongoing improvement, so in this exclusive pre-event podcast he explains why this is such a challenge in the utilities industry and how greater support can be encouraged. Finally he gives a quick vision of the future of Process Improvement in Southern California Edison.