Process Improvement at Public Utilities - Interview with Matt Aguilar



Jon Wetzel
04/20/2011

Matt Aguilar, Business Process Improvement Lead at Southern California Edison, joins Jon Wetzel of Lean for Everyone, to discuss Process Improvement implementation in the utilities sector. First he outlines how Process Improvement fits into the structure and culture of Southern California Edison. He then explains how utilities generally respond to process complexity, the key ways in which this can be improved and offers his improvement tips for utilities providers, based on his experience and...
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