Podcast: Martin Van Leeuwen, Ricoh

Martin Van Leeuwen - Head of Enterprise Architecture at Ricoh Europe - joins host Seth Adler at PEX Europe in Amsterdam to talk about printer heads for 3D printing, smart meeting rooms and working in partnership with your customers. Martin's big prediction? Bots will become part of our political system - in three years!

Process is always leading. You need to start with process. So we would take a business area, define your processes. At the same time, get your technical foundation correct, do a bit of strategic thinking about it as well, because automation for a single process is normally not a sensible thing to do. That foundation would be something driven by more of a strategic study. But, in implementing it, developing it, chunk by chunk, not everything at the same time.