Or, if you're already a Process Excellence member, sign in below to view this content. Sign In Join
Lionel Loiseau, Head of the BPM Competency Centre at BNP Paribas, joins Helen Winsor from Six Sigma IQ, to talk about Business Process Management (BPM) in Financial Services. He explains the importance of BPM for BNP Paribas and outlines the key first steps in setting up a BPM Competency Centre. The interview then takes a look at people and "change management" in terms of winning hearts and minds to deliver enterprise-wide success. Lionel also sums up his BPM Competency Center's biggest achievements and gives us a taster as to what’s coming next. Finally, we ask him to give a ‘60-second elevator pitch’ to sell a BPM programme to a CEO.