Podcast: How customer demands are shaping the future of automation

Kai-Eberhard Lueg, head of operations for global business services at Siemens, speaks with PEX network about the future of automation and shifting customer expectations

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Kai-Eberhard Lueg, head of operations for global business services at Siemens, discusses the future of automation in process excellence and how commerce is experiencing a new type of customer expectation.

This demand involves an increase in personalization and speed, Lueg explains. While these two concepts seem counterintuitive, digitalization and shared services make it possible. However, Lueg notes that digitization is only as effective as the foundation it was built on and details the best way to move forward on firm ground.

Finally, Lueg emphasizes the importance of human talent and building a culture of curiosity and innovation that both the employees and the organization will benefit from, through the expectation and execution of technical upskilling and reskilling.

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