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Jim Ford, Managing Director of Finance Reengineering at Citi, says that a holistic approach is necessary to achieve true BPM. In this Profit through Process podcast, Ford discusses how the international financial conglomerate is using technology and process improvement as a driver to better Business Process Management (BPM). He also offers some examples of the most successful process management initiatives at Citi – outlining the challenges and solutions, as well as giving some insight into the next steps.