process_perspective

Applying BPM to Improve Patient Care: Interview with Cameron Keyes, Ottawa Hospital

Hosted By: Diana Davis
11/30/2011
Rate this Podcast: 
Average: 4.3 (3 votes)
To continue viewing this content please fill out the form to register and become a Process Excellence member.
Or, if you're already a Process Excellence member, sign in below to view this content.
Join

By entering in your information and submitting the form, you give the sponsor permission to contact you regarding their product and you agree to our User Agreement, Privacy Policy, and Cookie Policy.

About this Podcast...

Many hospitals and other healthcare organizations are using Lean Six Sigma methodologies for process improvement, but very few have adopted Business Process Management or BPM. Could that be about to change?

A Canadian hospital has been pioneering the use of BPM technology to improve patient care, combining improved processes with new mobile platforms such a ipads. In this Process Perspectives interview, Cameron Keyes, Director of "Care Process Management" (the hospital's term for Business Process Management) at Ottawa Hospital, discusses how his hospital has been piloting a patient-centred approach to BPM and describes the early successes to date.

EVENTS OF INTEREST

Nashville Airport Marriott, Nashville, TN
May 28 - 29, 2018
Hilton London Kensington, London, United Kingdom
June 18 - 19, 2018
The Hurlingham Club, London, United Kingdom
July 8 - 10, 2018