Adapting Business Excellence Models to Global Challenges

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What does a successful business excellence model look like? And how does it need to be adapted to reflect the changing business environment? In this Process Perspectives interview, Matt Fisher, Chief Operating Officer at EFQM discusses the 9 pillars of the foundation's Business Excellence model, explains how the EFQM model has evolved since it was first created over twenty years ago, and discusses how the euro-zone crisis is impacting its European members. [inlinead]
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