Free Series! Process Excellence For Retailers

Retailers need to respond to dynamic and fast changing conditions and they need to constantly be thinking about the next big thing – whether that’s a product or a way of doing business.

Have you noticed the phenomenal success of new online retailers like, for instance? Traditional bricks and mortar stores are fast being displaced by a world of new technology – mobile, social media, online - and customer centric approaches.

The future world of retailing looks much more multichanneled and more dynamic - not to mention more complicated - than ever before.

What role can process improvement play? Is standardization as important – or even as possible - as in other industries? How can you leverage proven process excellence methodologies like Lean and Six Sigma to drive the improvements that enhance performance and really impact the bottom line? And where does technology – or BPM for that matter - fit into all this?

If you’re interested in the answer to these questions then PEX Network’s special Retail Excellence series is for you!

Featuring an entire week dedicated to industry insight from leading global retailers including Gap, Office Depot, Target Corporation, Tesco and many more. We’ve got podcasts, articles, and a fantastic line up of free webinars.

Sign up now to gain access to these webinars:

Vince Pierce, Director of Operational Excellence and Donald Mears, Change Management Lead, at Office Depot share how the company drives continuous improvement throughout the company to create a culture of accountability and superior execution. Sign up now.

Neshat Soofi, Sr. Group Manager Safety and Quality Assurance, Target Corporation, discusses how the retailer, voted Mobile Retailer of the year 2010, leverages its customer feedback - whether it’s gathered from traditional customer telephone help lines through to the new frontiers of social media. Sign up now.

Frank Cruz, former Director of Operational Excellence at JC Penney's, discusses how to embed Lean Six Sigma in the DNA of a retail Shared Services center and offers insight on how to avoid the cultural pitfalls that plague many Lean Six Sigma implementations. Sign up now.

Plus expect expert commentary from Tesco, Poundland, Home Depot Canada and more! All for free!

Download a preliminary agenda of the webinars and interviews available here. Want to gain access to the series? Free and easy to join - sign up here:

And in the meantime, are you a process improvement professional working in retail? Let us know what you think! What’s on your mind? What are the biggest issues of the day for you?

Drop us a tweet on #pexretail or e-mail us at