Ensuring Workforce-Wide Buy-In To Maximize the Benefits of Your Process Excellence Program

Codin Caragea, BPM director for OTP Bank Romania, shares his insights at IQPC's 6th Annual Business Process Excellence in Financial Services Exchange.

Caragea discusses:

  • The critical elements for ensuring that your workforce is bought in to the benefits of a business process excellence program
  • The specific initiatives that have worked well in engaging his own company’s employees in business process excellence
  • How companies can go about making an action plan to assess how they can improve employee buy-in


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