Dear Process Excellence professionals ... what is the difference between operational excellence and process excellence? Has anyone tried to define them? Or are these defined in any textbook as different? I can't see how we can achieve Operati



Dear Process Excellence professionals ... what is the difference between operational excellence and process excellence? Has anyone tried to define them? Or are these defined in any textbook as different? I can't see how we can achieve Operational excellence without process excellence and I don't see a need to drive process excellence if we do not need Operational excellence. I look forward to any views on this. Thank you, LynnC