Implementing and Managing a Lean Six Sigma Culture in Biopharmaceuticals

Sarah Bensimon

In this podcast, Lyndi Gillespie and Deepa Kumar, Operational Excellence Experts within Global Manufacturing and Supply Biopharmaceuticals for GlaxoSmithKline, discuss how their organization has embedded Lean Six Sigma within its culture. You will hear the change management techniques that GlaxoSmithKline employed to get senior leadership and employees to first buy in to Lean Six Sigma, including getting buy-in as a result of a project that reduced production time of a particular product batch from 120 days to 30 days. Gillespie and Kumar share how GlaxoSmithKline created a White Belt program to get the organization’s employees engaged with basic Lean Six Sigma tools, and discuss what the organization has employed to manage knowledge sharing.


Tapping into lessons learned, Gillespie and Kumar also talk about the importance of selecting the right people to sponsor and manage Lean Six Sigma projects, as well as the right people to go through Lean Six Sigma Belt training. They offer additional change management advice, stressing the importance of not tackling huge Lean Six Sigma projects in the beginning but instead focusing on taking on smaller continuous improvement projects that will assist your organization to build up to larger Lean Six Sigma projects over time.