Keep abreast of the latest change management, business process management, operational excellence, lean, six sigma, risk management and customer experience news and information with our expertly written articles. Each process excellence article is expertly researched and written with the aim of providing industry professionals with actionable insight of the highest quality. 

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"The world of AD 2014 will have few routine jobs that cannot be done better by some machine than by any human being” wrote noted science fiction author and biochemistry professor Isaac Asimov in the New York Times more than 50 years ago as he expressed his impressions of the expanding world of technology following a visit to the New York World’s...
Process library
If your organisation is having business efficiency problems or you just want to continually improve, a Process Library ensures that employees perform the same process, using the same process methods. If you don't have a standard way of working, the same task will be performed in ten different ways, by ten different people.
Warning sign
PEX isn't just for big businesses - SMEs and entrepreneurs need to understand how their processes work to increase their profitability, be more appealing to partners and investors and weather the storms of uncertainty. Businesses of all sizes need to have visibility and early warning systems for when things go wrong.
Ian Hawkins
The Editor's view from PEX Europe Spring 2018: is managing people is still important in a digital world?
For an environment of leadership, it’s hard to beat the almost daily leadership challenges of combat on the battlefield. Here, we explore how these challenges can provide leadership lessons for business.
These 5 tried and tested techniques help create processes that are meaningful and more likely to be used by teams.
Danger ahead
How to stop your company losing knowledge from older workers while new recruits are still learning the ropes.
‘Any sufficiently advanced technology is indistinguishable from magic,’ said Arthur C Clarke, a visionary in so many ways, not least because that quotation comes from a time before ordering pizza through Alexa became a thing.  Even without full-on frauds, the world is full of chancers whose sales pitch is more impressive than the...
Tags: BPM technology | RPA | AI
Business improvement savings
Quantified process improvement savings can be hard to come by. Tangible information about real-life savings are often difficult to calculate and many businesses also refrain from sharing their process management and improvement results. This all leads to a lack of transparency about what really can be saved through effective process improvement.
Your processes are not being looked at and used by teams – maybe because they’re out-of-date or incomplete. You know you need to make a change to the way you manage process info but where do you start? There are so many different BPM tools and approaches, it can be overwhelming. So much so that some companies will just revert back to their...
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