Capgemini accelerates AI-driven intelligent operations with WNS deal

Global business and technology transformation partner Capgemini is set to acquire WNS to accelerate artificial intelligence (AI) driven intelligent operations. The transaction aims to position Capgemini as a leader in digital business process services (BPS) blending horizontal and vertical process expertise with a global footprint, according to the announcement.

With combined revenues of €1.9 billion in 2024 in Digital BPS, this will strengthen Capgemini’s ability to accompany clients on their business and technology transformation journeys.

The combination of WNS and Capgemini’s complementary offerings and clients will unlock cross-selling opportunities as well as lay down the foundations to build the capabilities to seize the intelligent operations strategic market opportunity.

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Unlocking intelligent operations

The largest opportunity for global organizations to create value with generative AI and agentic AI lies in the fundamental redesign of their operations and business processes, according to a press release. It will attract a significant share of their AI investments as they seek to become AI-powered companies to lead their market, creating demand for a new type of business process services – intelligent operations.

Intelligent operations provide a consulting-led approach to transform and operate horizontal and vertical business processes leveraging generative AI and agentic AI. It addresses clients’ goal of efficiency, speed and agility through process hyperautomation while significantly improving business outcomes by combining data, AI and digital.

“Enterprises are rapidly adopting generative AI and agentic AI to transform their operations end-to-end,” said Aiman Ezzat, CEO of Capgemini. “BPS will be the showcase for agentic AI. Capgemini’s acquisition of WNS will provide the group with the scale and vertical sector expertise to capture that rapidly emerging strategic opportunity created by the paradigm shift from traditional BPS to agentic AI-powered intelligent operations.”

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Enhancing resilience and agility through advanced AI-driven solutions

Both Capgemini and WNS are already pioneering intelligent operations. The combination of the two firms will act as a catalyst to lead in intelligent operations providing the required scale and unique set of capabilities. It will also leverage the significant investments made by Capgemini in AI through training, offers and its 25 strategic partnerships, including Microsoft, Google, AWS, Mistral AI and NVIDIA. 

“WNS and Capgemini share a bold, future-focused vision for intelligent operations,” said Timothy L. Main, chairman of WNS Board of Directors. “I’m confident that Capgemini is the ideal partner at the right time in WNS’ journey to extend our capabilities, accelerate innovation and establish a leadership position in this rapidly evolving market This marks a pivotal chapter in WNS’ growth – enhancing the resilience and agility of our clients through advanced AI-driven solutions, creating sustained value for our investors and opening up new avenues for our employees to thrive within a global technology powerhouse.”

The contemplated transaction will be implemented by way of a court-sanctioned scheme of arrangement under the laws of Jersey, with the transaction unanimously approved by both Capgemini’s and WNS’ Boards of Directors.

All Access: Future of BPM 2026

You asked, and we listened. Business process management (BPM) remains the cornerstone technology for driving organizational transformation, according to the survey results featured in the latest PEX Report. As we look toward 2026 and beyond, generative AI, agentic AI, and intelligent process orchestration are redefining how processes are designed, executed, and optimized. BPM is your key to adapting swiftly and effectively in this new era.

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