OpenAI & Accenture partner to turn legacy processes into AI-powered workflows

OpenAI and Accenture announced a new collaboration to help enterprise clients unlock new levels of innovation and growth by bringing agentic artificial intelligence (AI) systems into the core of business. This includes transforming legacy processes into AI-powered workflows.

As part of the agreement, Accenture will equip tens of thousands of its professionals with ChatGPT Enterprise, leveraging it in its consulting, operations, and delivery work, and will help OpenAI scale its capabilities to enterprises.

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Transforming legacy processes into AI-powered workflows

To expand the value of their partnership for clients, OpenAI and Accenture are launching a new flagship AI program that unites OpenAI’s enterprise technologies with Accenture’s AI expertise and deep industry and functional knowledge.

Through this program, Accenture will gain access to the latest OpenAI implementation playbooks, industry-specific use cases, security and deployment guidance, and hands-on training to help organizations embed AI into real business workflows.

The will support enterprises across sectors, including financial services, healthcare, the public sector, and retail, in transforming legacy processes into AI-enabled workflows. Joint clients will be able to adopt OpenAI’s agentic capabilities (new products, model innovations, and workflow advancements) more quickly and with broader integration across their organizations.

OpenAI and Accenture will also co-develop new, AI-first enterprise solutions targeting critical business functions such as customer service, supply chain, finance, HR, and other core operations. For example, Accenture will leverage OpenAI AgentKit to help clients rapidly design, test, and deploy custom AI agents that automate workflows, enhance decision-making, and accelerate business reinvention.

“By combining OpenAI breakthrough technologies with Accenture’s deep industry and functional expertise and global delivery capabilities, we will accelerate enterprise reinvention and business outcomes for our clients,” said Julie Sweet, chair and CEO of Accenture. “We are also excited to help OpenAI become its own best credential.”

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Intelligence throughout Accenture

Accenture teams will gain access to ChatGPT Enterprise to enhance both internal operations and client-facing work. With direct access to frontier models, Accenture will accelerate AI upskilling across roles and capabilities.

Expanding on its commitment to OpenAI Certifications, Accenture will build the industry’s largest cohort of AI-skilled professionals. By embedding OpenAI technologies and best practices across its consulting, operations, and delivery services, Accenture will apply real-world experience to help clients scale their own AI adoption.

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OpenAI scales at unprecedented speed

Accenture is also supporting OpenAI in rapidly scaling its business, driven by a shared ambition to bring advanced AI to organizations worldwide. Together, the companies are co-designing and delivering globally scaled front- and back-office functions.

By placing OpenAI’s transformative technologies at the core of these operations, the partnership is redefining how intelligent business functions are built, deployed, and managed, reinforcing Accenture’s position as the enterprise AI partner of choice.

“Accenture plays an important role in helping companies adopt the technologies that define each new era, and we’re excited to partner with them to accelerate the AI transformation of the largest enterprises,” said Fidji Simo, CEO of applications at OpenAI. “In addition, Accenture is now putting ChatGPT in the hands of tens of thousands of its professionals to help teams and clients move faster, strengthen their workflows, and generate real economic value.”

All Access: Future of BPM 2026

You asked, and we listened. Business process management (BPM) remains the cornerstone technology for driving organizational transformation, according to the survey results featured in the latest PEX Report. As we look toward 2026 and beyond, generative AI, agentic AI, and intelligent process orchestration are redefining how processes are designed, executed, and optimized. BPM is your key to adapting swiftly and effectively in this new era.

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