Appian launches Connected Claims 2.0 to transform insurance processes with AI

Appian announced the launch of Connected Claims 2.0, an AI-powered solution designed to transform key insurance claim processes. Connected Claims 2.0 leverages Appian’s Case Management Studio, artificial intelligence (AI) agents and data fabric to offer streamlined, data-driven and AI-powered automated processes.

Appian has also been named a Leader in Everest Group’s AI-enabled Claims Management Systems for Property & Casualty (P&C) Insurance – Products PEAK Matrix® Assessment 2025.

An end-to-end, AI-powered insurance claims management platform

As digital transformation accelerates, the global insurance claims services processing market is expected to grow significantly, reaching $638.3 billion by 2032. To help insurers scale efficiently and stay competitive, Connected Claims 2.0 delivers an end-to-end, AI-powered insurance claims management platform designed to streamline operations, according to the announcement.

Connected Claims 2.0 provides a unified claims workflow that boosts processing speed, improves fraud detection, eliminates inconsistent claims handling, resolves data management challenges and enhances overall customer satisfaction.

The solution offers:

• A fully integrated claims processing system.
• Customizable workflows tailored to insurer needs.
• A single pane of glass interface for improved usability.
• Real-time data access and AI-powered insights.
• Automated regulatory compliance management.

“We are launching Appian Connected Claims 2.0 to meet the urgent need for speed and early value realization as the insurance industry tackles complexity,” said Jake Sloan, global VP of insurance at Appian. “Our solution drives digital-first claims innovation, aligning with core admin cloud modernization for early value realization.”

It’s configurable, rapidly deployable and leverages the latest powerful AI in process to accelerate cycles, combat fraud and personalize customer experiences, he added. “Connected Claims 2.0 empowers insurers to transform operations, balancing efficiency and accuracy with superior customer satisfaction, truly leading the evolution of claims management.”

Appian seeks to transform insurance processes with AI

With advanced features like AI-based data classification, automated document summarization, context-aware chat and next-best-action recommendations, Appian is seeking to transform traditional claims handling into a streamlined, insight-driven process.

“Appian’s Connected Claims solution, built on its low-code platform, combines AI-driven document processing, seamless third-party integrations and configurable accelerators to deliver rapid time-to-value for P&C insurers,” said Aurindum Mukherjee, practice director at Everest Group.

Strong integration support across payment, risk and fraud systems, coupled with proven success driving accelerated business value for insurers and high client satisfaction for implementation and support, underpins Appian's position as a Leader in Everest Group's AI-enabled Claims Management Systems PEAK Matrix® Assessment 2025, Mukherjee added.

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