benchmarking
Value of Benchmarking Study: Advice from Experts
May 22 by Process Excellence Network EditorAre your benchmarking efforts are successful as you'd like them to be? In this insight paper, APQC finds what it takes to run successful benchmarking from best in class companies. Find out what d...
Benchmarking to Drive Success in Process Improvements
April 24 by Process Excellence Network EditorProcess improvement is a systematic approach that helps an organization optimize its underlying processes and achieve more efficient results. Benchmarking is one way organizations can clearly identi...
Advice from the Trenches: Interview with APQC's John Tesmer on the Big Questions of Benchmarking
February 07 by Process Excellence Network EditorBenchmarking can be beneficial for any organization, yet it is fraught with many challenges. In this interview, John Tesmer, director of Open Standards Benchmarking at APQC, offers insights and advi...
How to know where you are on the Business Process Management (BPM) maturity curve
May 02 by Neil Ward-DuttonWe all know that BPM is an uncommon thing, and difficult to pigeonhole: it’s partly an approach to managing a business ("management by business process", if you like); partly an approach to managing b...
2 ways to make sure you're getting a return on investment for your benchmarking efforts
April 24 by Travis ColtonTime to stop looking over your shoulder? Making sure your benchmarking has real return on investment is not easy. Most of our projects start with someone saying, "My boss told me we had to do ben...
Business process improvement and the perils of poor data
March 19 by Chris GardnerHow business leaders identify which business processes to improve rests with the sources of information they use to identify problems and performance gaps. But, beware, writes APQC's Chris Gardner,...
When do you know a practice is truly ‘best’?
January 28 by Chris GardnerThere is no practice that is best for all organizations or in every situation, writes contributor Chris Gardner. So how do you decide what best practice actually is? Business practitioners often...
Process Frameworks and Models: Adopt First, Adapt Later
July 09 by John G. TesmerFrameworks are tools that enable organizations to align work with strategy, ensure consistency, improve communication, clarify process governance, manage improvement activities, measure performance, a...
A Dose of Data a Day Keeps Physicans Au Fait
February 24 by Rob DavisThe difference between a doctor’s perception of a patient’s condition and the patient’s actual state is not a reflection on the doctor’s skill or level of professionalism. What it does highlight is th...
Ten Rules for Six Sigma Innovation
January 16 by Hisham SabrySix Sigma is sometimes criticized as the enemy of innovation. But Hisham Sabry, a Lean Six Sigma Master Black Belt, says it doesn’t need to be like that and has 10 rules to make sure that inn...