The Future of Operational Excellence

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Making the ‘human system’ the focal point of transformation efforts unleashes extraordinary, tangible results.
Focusing on the human system (the organization culture) not only leads to a business impact five to eight times greater than initial operational improvement estimates, but ensures that these efforts are self-sustaining with minimal investment in building a large continuous-improvement office. Given these findings, we suggest a radical new approach to transformation: Make the human system the focus of the transformation. Have it be the catalyst and conduit through which technical solutions are created and put in place. This does not imply ignoring the technical solution, but co-creating an approach that seamlessly integrates the human and technical aspects of the transformation.
Key takeaways you will learn from this white paper, include:
  • Why transformation efforts should focus on the human system
  • What transformation through a culture lens looks like
  • How to make it happen