Process Standardization & Harmonization Enabling Agile Customer Service in a Digital World

We respect your privacy, by clicking "Download Your Copy" you will receive our e-newsletter, including information on Podcasts, Webinars, event discounts, online learning opportunities and agree to our User Agreement. You have the right to object . In addition, you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. For further information on how we process and monitor your personal data click here. You can unsubscribe at any time.

Complex market conditions combined with digitally empowered consumers present a challenging commercial environment. The answer is innovation and agility but the question is how this is achieved. Creating a Next Generation Enterprise suited to this new “normal” is about understanding and managing processes.

When processes are aligned and good practices are applied, efficiencies are created that free people to innovate and generate a nimbler organization which is able to adapt to continuously changing market conditions more quickly. 

This paper shows how process standardization and harmonization can be achieved to enable innovation, agility and efficiency.   People play the core role in those initiatives. The main messages of the paper are explained using a case study.