Process, people & technology: The cornerstone of OPEX

The triad of process, people and technology has always been central to operational excellence (OPEX). However, in the modern era of rapidly advancing technology, siesmic changes in business requirements and unprecedented customer/workforce expectations, this triangular framework has never been more crucial to OPEX success for organizations.

“The synergy of process, people and technology promotes a sustainable and holistic approach towards efficiency,” says Apoorva Dawalbhakta, associate director (research) and strategic consultant at QKS Group. “When these three elements align appropriately, they create a dynamic ecosystem in which processes are perfectly streamlined, people are sufficiently engaged and technology drives sustained and continuous improvement.”

Download this paper to explore why the integration of process, people and technology is critical for sustaining competitiveness, enhancing overall customer satisfaction and achieving long-term OPEX and resilience.