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How did Pitney Bowes Accelerate Back Office Operations by 56% in less than 90 days?

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Posted: 05/31/2015
A constant challenge many of us face is how to improve customer satisfaction whilst reducing cost in a very short period of time.
Pitney Bowes reduced its operational cost by 30% and accelerated customer service by 56% after implementing Rapid Automated Process Improvement with StereoLOGIC.
In the course of this white paper, you will discover how the global technology company:
  • Cut the customer service response time by 56%
  • Reduced error rates (errors in servicing customers) from 20% to ~0%
  • Had 8 consecutive months above 65% NSAT (First team to achieve this globally)
  • Reduced their operational cost by 30%
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By:
Posted: 05/31/2015