Practical Advice on Making Process Change Last

Posted: 04/26/2012
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Sustaining process improvement for the long term

Looking for a simple tool to make change stick? Vince Pierce, VP Business Transformation at retail giant Office Depot, shares a technique that he calls the 3X3 concept. In this PEX Network video interview, Pierce describes what the 3X3 concept is, explains why you'd want to use, and details some of the ways that Office Depot puts the technique to practical use to make process changes last.