Managing transformational change through process at Guide Dogs UK

Posted: 11/13/2012
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A few years ago, Guide Dogs UK, a charity that provides services to blind or partially sighted people, was undergoing a transformation program involving 1200 employees and 10,000 volunteers across 28 sites.

Process mapping was used as a way of helping people think about the future of the organization and ensure that their activities were helping to support that vision.

"We decided very early on that we would use process as the thread that would bring together the whole of the change program," explained Phil Richardson, Programme Advisor.

In this video case study, provided by Nimbus, Guide Dogs talk about their change programme and experience of using Nimbus Control, a software mapping tool, as a way of engaging staff and ensuring that everyone understood how their jobs fit into what the charity was trying to achieve.