Customer Service and Hiring the Right Talent - Interview with Addison Lee Chairman

Posted: 08/02/2011

customer service

in this interview John Griffin, chairman discusses the importance of management in creating an organization focussed on customer service.
Discusses how you can scale it up - training scale, we want people to be proud of what they're doing - make them proud to be a taxi cab driver. We're making it a career path. People that are coming in today are coming in for the long term.
Puts structured into the business - helpful
training people, present photographs, all about self-esteem
Inside everyone there is talent and good things - if you can unleash that then you'd be surprised at what you can make happen.
To continue viewing this content please fill out the form to register and become a Process Excellence member.
Or, if you're already a Process Excellence member, sign in below to view this content.

By entering in your information and submitting the form, you give the sponsor permission to contact you regarding their product and you agree to our User Agreement, Privacy Policy, and Cookie Policy.