Or, if you're already a Process Excellence member, sign in below to view this content. Sign In Join
Rick Arthur, Senior Vice-President and Chief Information Officer at the Brickman Group, joins Ron Ambuter, Senior Vice President, Corporate Business Process Incubator, to discuss the alignment gap between IT departments and the rest of the business.
In this interview, Arthur, the former Chief Information Officer at Allegheny Energy, describes how one of the things we easily lose site of is the fact that technology exists for the business and not the other way around. All too often "companies can get caught up in launching what I would call a technology based project," he says, explaining that the result is an expensive deployment and a gap between what a IT system has been designed to do and what the business was expecting.
In this podcast, Arthur discusses ideas to overcome this gap, and align IT with business needs.