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"The world is drowning in information but is slow in acquisition of knowledge," said Dr. W Edwards Deming over two decades ago, an insight that is perhaps even more relevant today with the explosion of information sources now at our fingertips. Dr. Deming was American statistician and consultant who came to prominence in the 1980's over his quality and management theories which the Japanese had been learning since the 1950’s.The world that Dr. Deming looked out on is different in many ways from that of today, so are his lessons still relevant for businesses?
In this Process Perspectives podcast, Hazel Cannon, leader of the UK-based not for profit Deming Forum, an organisation which provides information and development opportunities on Deming’s methods, joins the program to talk about Deming's enduring legacy on not just quality but on management methods as a whole. Hazel, who studied and worked with Dr. Deming in the 1980s and 1990s, discusses common misperceptions about Deming's theories, talks about how many of the challenges businesses are facing today look remarkably similar to those they faced in the 80s, and looks at the lessons that businesses have yet to learn properly.