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What does knowledge management have to do with performance? Northrop Grumman is a global supplier to defense and aerospace industries. With clients such as governments and militaries, and products like unmanned spacecraft….you can see why the company has no margin for error. Indeed the strapline on the company’s website is "The value of performance." But with over 70,000 employees distributed globally split across different division and products…how easy is it to actually achieve high performance?
In this Process Perspectives podcast, Tim Leach, Director, Affordability, Competitive Excellence and Knowledge Management within the aerospace division at Northrop Grumman discusses some of the challenges his division has been confronting and how simple things like making policies and procedures easier to find can really help.