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What do your staff do when they encounter a problem? In too many organizations the pervading culture tends to be an initial response of "that’s not my problem" or worse, "there’s nothing I can do to change it". Wouldn’t it be nice instead to have a engaged army of problem solvers who can help to make your business perform better?
In this Process Perspectives podcast, Danie Vermaak, Vice President of HR at Rich Products Corporation South Africa discusses what it means to create a problem solving culture - and why he prefers to call it a "deviation solving" culture - and explains why he believes getting leaders to overcome their own egos is key to creating one.