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Remember that the best people aren't always the right people for a particular role, says Christina Pritchard, Founding Director of Meta-Lucid. In this podcast interview with Jon Wetzel from Lean for Everyone, Pritchard talks about the role of talent development in performance management and the success of change initiatives. She discusses why the role of people in process improvement is often left by the way side and what organizations can do to change this. Christina also explains the concept of ‘top grading’ – coined by Jack Welch – outlining why it is so useful for Process Excellence leaders in businesses today.