Proactive Problem Management: A Business Necessity
Many organizations take a fire-fighting approach to problem solving: "we can't predict the future so we fix the problem when it arises". But there is an alternative: proactive problem management.
In this whitepaper Steve White and Robert Kolaczynski, consultants at process improvement consultancy Kepner-Tregoe, describe how you can take a more proactive approach to problem solving that will allow your organization to anticipate possible problems and plan your response before an incident occurs.
- Which of our system compenents has poor quality and support?
- Which systems are no longer fit for purpose?
- What loose connections or 'frayed' edges are in the system (parts or people)?
Download this whitepaper for further details of how to use proactive problem solving effectively within your organization.