How transparent should you be?
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When the PEX Network asked a selection of Lean experts, business leaders and management gurus their opinion on transparency, we heard back some fascinating perspectives:
'Transparency levels are legitimately adjustable by topic.'
'Transparency can be a distraction and an impediment to reaching the relationship goals.'
'The client partnership can evolve to a true relationship.'
We've all had to judge how honest we can be with clients - and our judgements may change depending on the problem itself, as well as the relationship we have with the client.
Read on to find out:
- how to present unfavourable information
- how transparency affects your brand
- why transparency moves relationships from ‘contractual obligation’ to true teamwork