Business experts answer: How transparent should you be?

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Ian Hawkins

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When the PEX Network asked a selection of Lean experts, business leaders and management gurus their opinion on transparency, we heard back some fascinating perspectives: 

'Transparency levels are legitimately adjustable by topic.'

'Transparency can be a distraction and an impediment to reaching the relationship goals.'

'The client partnership can evolve to a true relationship.'

We've all had to judge how honest we can be with clients - and our judgements may change depending on the problem itself, as well as the relationship we have with the client. 

Read on to find out:

  • how to present unfavourable information
  • how transparency affects your brand
  • why transparency moves relationships from ‘contractual obligation’ to true teamwork