How did Pitney Bowes Accelerate Back Office Operations by 56% in less than 90 days?
- Cut the customer service response time by 56%
- Reduced error rates (errors in servicing customers) from 20% to ~0%
- Had 8 consecutive months above 65% NSAT (First team to achieve this globally)
- Reduced their operational cost by 30%
TO READ THE FULL STORY
Please note: That all fields marked with an asterisk (*) are required.