Tips for Better Communication: Why You Shouldn't "Speak Process"

Wouldn't it be nice if everyone in your business understood root-cause analysis, the DMAIC approach to problem solving, and the importance of avoiding non-value added activities? You can dream, but that's probably not the reality that greets most of you when you go into work in the morning!

In fact, process professionals risk turning off the rest of the business if they use the language of process improvement, says John Macdonald, Global Manager Business Processes at logistics company TNT Express. In this PEX Network video interview, Macdonald discusses what he sees as some of the common pitfalls that process professionals fall into when communicating with the business about process improvement initiatives, identifies the keys to better communication, and offers advice on how you can better sell what you're doing to the business.