Standard Life Investments' Three Key Fundamentals for Achieving Process Optimization




Kirsteen Caldow, head of the process transformation team at Standard Life Investments, shares her insights at IQPC's 6th Annual Business Process Excellence in Financial Services Exchange.

Caldow discusses:

  • The three key fundamentals of Standard Life Investments' process optimization vision, which are process architecture, talent capability, and process transformation
  • The progress the program has made in year two of its five-year journey
  • Her organization's plan to further drive end-to-end process transformation


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