PEX Week Europe: The Future of Process Management

What will business process improvement look like in 2020? Businesses need to shift from isolated process improvement projects to a sustainable enterprise-wide business process transformation program, says Connie Moore, Vice President, Business Technology Futures at Forrester Research.

In this PEX Network video, recorded live during PEX Week Europe, Connie Moore shares insight into some of the key trends impacting business process improvement in an era where companies are being buffetted by so many different factors, gives practical case studies and highlights the five major tenets of process improvement that leading companies need to employ in order to keep pace with a changing world.