Peter Evans Discusses Strategy for Implementing Lean Throughout Virgin Media

Peter Evans, Quality and Operational Excellence Director for Virgin Media, shares his insights into Virgin Media's Lean Process implementation at the 11th Annual IQPC Process Excellence Summit and Awards.

Evans discusses:

• The strategy behind how Virgin Media rolled out its Lean programme
• The use of internal and external metrics for performance measurement and management
• How the company achieved organisational buy-in for Lean, and how Virgin Media continues to sustain this engagement for the process improvement methodology
• The two major things he has learned from implementing Lean throughout the organisation