Here’s Some Money, Go Create! How BskyB Internalized Process Improvement

Paul Lawrence, Head of Customer Architecture & Process Improvement, BskyB, chats about his story of evolution at the broadcasting powerhouse - which stems from being given some money and told to just ‘go create!’ In around two years he’s been achieving about 10 times the initial return on investment and he now manages a 20-strong team. In the first of a multi-part interview series, he shares his top lessons on starting up a department from scratch.


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