How Starwood Hotels & Resorts Avoided the 7 Year Itch with Its Six Sigma Program

Nina Oakes, Regional Director of Six Sigma and Operational Innovation for Starwood Hotels & Resorts, discusses how her organization reinvigorated its 7-year-old Six Sigma program at IQPC's 11th Annual Process Excellence Summit.


Oakes discusses:

• The development of Starwood's Six Sigma program from 2001 to 2008
• How in 2008, Starwood added Lean tools and Blue Ocean Strategy to its program upon reaching a saturation point in its Six Sigma deployment
• The three key parts to Starwood's success of its Six Sigma program

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