Essential Leadership Qualities for Process Improvement

There are five things to remember when leading teams focused on delivering operational excellence, says Dennis Narlock: Perspective, Respect, Humility, Active Listening, and avoiding the "Last Place" syndrome.

In this PEX Network video, Narlock, Continuous Improvement Manager with Catalent Pharma Solutions, discusses his perspectives on how to avoid common traps process professionals can fall into when leading teams (also discussed in his article Superhero Process Improvement? published last year). Narlock, a former Black Belt and Deployment Director with the US Navy, reflects on his new role in the pharmaceuticals industry and relates how many process problems are the same regardless of what industry you're in.


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