Ingredients for Process Success: Empowerment and the Right Tools

Process Improvement is not difficult, it's about empowering people and using the right tools to get things done, says Diane Francisco, Director of Client Solutions at Pharmaceutical company Covance Laboratories. In this video interview, Francisco, who won IQPC's Process Excellence Network's Best Community Contribution award for 2010, describes the importance of learning from others and of sharing your own experiences. "Don't think that what you've encountered wouldn't be of interest or of help to somebody else," she says.

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