Difficult Dialogues: Information Technology in the Public Sector

Difficult dialogues are an important part of the job, says Daniel Chan, CIO of New York State Office of Temporary and Disability Assistance. "We have very limited resources to work with," he says, so it’s necessary to discuss what needs to be done with stakeholders and management and come up with a method of balancing competing demands. In this PEXNetwork.com video interview Chan comments on the cultural differences between the public and private sector, discusses the impact of an aging workforce on technology infrastructure, and explains how he makes a business case to achieve worker buy-in.